Michael PodolskyHoliday Shopping Trends and Insights to Keep Customers SatisfiedMost retailers, both online and in-store, look forward to the golden quarter — a period that starts with Black Friday when festive…Oct 31Oct 31
Michael PodolskyHow the FTC Fake Review Rule Affects Businesses and ConsumersThe Federal Trade Commission’s new fake review rule introduces enhanced protections of consumer rights by clarifying what is and isn’t an…Sep 27Sep 27
Michael PodolskyHow to Transform Consumer Issues into Business OpportunitiesCustomers issues can be an opportunity for a business to strengthen relationships with customers and improve reputation. Learn the…Jul 24Jul 24
Michael Podolsky5 Reasons Why Business Should Pay Attention to Consumer RightsOverlooking the impact of consumer rights on business performance is a poor, yet easily made mistake for a business. Working with consumer…Jun 5Jun 5
Michael PodolskyGrowing Brand Awareness With Community Engagement and AwardsTraditional marketing approaches remain relevant and will always have their place, but with consumers increasingly looking to each other…Apr 24Apr 24
Michael PodolskyConfidence Counts: Boosting the Morale of your Customer Service RepresentativesWhat is crucial to maximizing effectiveness in a customer service job? Treat others as you would expect to be treated yourself. A cliche…Feb 16, 2022Feb 16, 2022
Michael PodolskyHow Customer Feedback Drives Changes in BusinessThe importance of customer feedback, and why you should pay attention to what people are sayingJan 25, 2022Jan 25, 2022