Michael Podolsky – Medium

Michael Podolsky

Rewarding Results: Why Consumers Choice Award Boosts Business Success

How Do Awards Influence Consumer Perceptions of a Brand?

2d ago

Rewarding Results: Why Consumers Choice Award Boosts Business Success

2d ago

What to Learn from Brands with the Worst and Best Customer Service

Have you ever asked yourself why customer satisfaction is important? Understanding what drives customer loyalty and retention can make a…

Feb 13

What to Learn from Brands with the Worst and Best Customer Service

Feb 13

How Voice of Customer Analysis Can Benefit Businesses

As consumer needs broaden and expectations evolve, businesses need to keep up to speed to stay in the game. One of the most important means…

Jan 16

How Voice of Customer Analysis Can Benefit Businesses

Jan 16

Holiday Shopping Trends and Insights to Keep Customers Satisfied

Most retailers, both online and in-store, look forward to the golden quarter — a period that starts with Black Friday when festive…

Oct 31, 2024

Holiday Shopping Trends and Insights to Keep Customers Satisfied

Oct 31, 2024

How the FTC Fake Review Rule Affects Businesses and Consumers

The Federal Trade Commission’s new fake review rule introduces enhanced protections of consumer rights by clarifying what is and isn’t an…

Sep 27, 2024

How the FTC Fake Review Rule Affects Businesses and Consumers

Sep 27, 2024

How to Transform Consumer Issues into Business Opportunities

Customers issues can be an opportunity for a business to strengthen relationships with customers and improve reputation. Learn the…

Jul 24, 2024

How to Transform Consumer Issues into Business Opportunities

Jul 24, 2024

5 Reasons Why Business Should Pay Attention to Consumer Rights

Overlooking the impact of consumer rights on business performance is a poor, yet easily made mistake for a business. Working with consumer…

Jun 5, 2024

5 Reasons Why Business Should Pay Attention to Consumer Rights

Jun 5, 2024

Growing Brand Awareness With Community Engagement and Awards

Traditional marketing approaches remain relevant and will always have their place, but with consumers increasingly looking to each other…

Apr 24, 2024

Apr 24, 2024

Confidence Counts: Boosting the Morale of your Customer Service Representatives

What is crucial to maximizing effectiveness in a customer service job? Treat others as you would expect to be treated yourself. A cliche…

Feb 16, 2022

Confidence Counts: Boosting the Morale of your Customer Service Representatives

Feb 16, 2022

How Customer Feedback Drives Changes in Business

The importance of customer feedback, and why you should pay attention to what people are saying

Jan 25, 2022

How Customer Feedback Drives Changes in Business

Jan 25, 2022

Michael Podolsky

Michael Podolsky

Co-founder and CEO of @PissedConsumer, entrepreneur, expert in customer service and leadership, proactive advocate of consumer rights and freedom of speech.

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